Frequently Asked Question
Star Codes and Features
Last Updated 8 months ago
ConceptMany features in the WebCentrex platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized per domain by the Stratelegy support center. |
Reserved Number SpaceCertain 3-4 digit extensions should NOT be used. Please be aware of the Reserved Number Space page to avoid any conflicts with dial translations. |
| Star Code | Feature Description |
| *** | Dynamically Park a Call (in the 700-719 range) |
| *{parking lot} | Park a Call (to a specified park ext) |
| *35{Ext} | Extension Pickup - Answer a Call that is ringing at another extension |
| *36 | Domain Pickup - Answer a Call that is ringing within the same domain |
| *37 | Department Pickup - Answer a Call that is ringing within the same department |
| *38 | Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call). |
| *40 | Activate Call Forwarding |
| *41 | Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *42 | Set Forward No Answer Feature |
| *48 | Ask caller to enter PIN before connecting call |
| *49 | Ask caller to enter extension # before connecting call |
| *50 | Auto Answer/Intercom (3 or 4 Digit Ext) |
| *55{Parking Lot} | Retrieve a call from a Call Park Queue |
| *61 | To Voicemail - Unauthenticated |
| *62 | To Voicemail - Password Only |
| *66 | Route Call Off-Net. This feature will route a call out through a carrier, instead of staying on Network. |
| *67 | To Connection w/ Privacy DID 11 Digit |
| *67 | To User w/ Privacy |
| *69 | Call Return |
| *72 | Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *73 | DeActivate Forward |
| *74 | Activate Night Mode (Requires Setup) |
| *75 | DeActivate Night Mode |
| *78 | Activate Do Not Disturb |
| *79 | DeActivate Do Not Disturb |
| *80 | Activate Call Recording |
| *81 | DeActivate Call Recording |
| *88 | Make Agent Available for a Queue (Online) |
| *89 | Make Agent Unavailable for a Queue (Offline) |
| *90 | Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *91 | DeActivate Forward Busy |
| *92 | Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *93 | DeActivate Forward No Answer |
| *98 | Transfer to an Extension |
| *99 | Transfer to Self |
| Shortcut | Feature Description |
| 7 | Transfer a call directly to voicemail (3 or 4 digit extension) |
| 71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback |
| 72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
| 99 | Auto Answer/Intercom (3 or 4 digit extension) |
| 099 | Invoke the Account Code feature |
| 5000 | Unregistered Login to VMail (prompted for acct no and password) |
| 5001 | Registered Login to VMail (prompted for password only) |
| 5002 | Hot Desking Sign In |
| 5003 | Request User's PIN then provides 2nd dialtone (useful for phones in public spaces) |
Note: All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to the support team by email to support@stratelegy.com. If you wish to use custom call park extensions, Stratelegy will charge $100 per domain for custom programming.