Frequently Asked Question

What does 'SpeakAccount' mean in CDRs?

"SpeakAccount" is a term you may see within the 'To' column while viewing Call History, and this term indicates that the caller hung up during a voice prompt. The "SpeakAccount" indicator will appear during any system prompt where PBX-generated audio is played, including enhanced Voicemail.

For example, a caller dials his co-worker, but his co-worker does not answer. The voicemail plays, followed by the enhanced voicemail prompt, which asks the user to dial another extension or remain on the line. If the hangup occurs during that system prompt, the system will show 'SpeakAccount' rather than vmail.

What does 'System' mean in CDRs?

'System' will appear when a caller hung up on a user-generated audio prompt requesting caller input, such as an Auto-Attendant.