Frequently Asked Question

Extension to Extension Calling

3 or 4 digit extension dialing is NOT enabled (recommend 10 digit extensions)

3 or 4 digit extension dialing is enabled

Voice Mail

Standard. Basic voicemail with greeting and tone before a caller can leave a voicemail. No Voicemail forwarding.

Enhanced. Expanded voicemail that includes options - dialing another extension or leaving a voicemail, as well as Operator Forward (when enabled). Voicemail forwarding available.

Remote Voicemail Access

Requires setup by our support team.

Enabled

Operator Forward

N/A

The domain can be configured to use Operator Forwarding, which enables users to set where a caller can be forwarded to, when the caller presses “0” during the voicemail greeting. The number forwarded to can be another user or to an outside line, but typically it will be forwarded to an Operator, hence the name. This feature is typically used on commercial domains. Another example – “To reach me on my cell phone, press 0”

Contacts

In the PBX portal, user is able to manage their own contacts and see shared contacts, but no visibility into domain contacts.

In the PBX portal, user is able to manage their own contacts. Office Managers can build shared contact lists, and domain contacts are visible.

Presence Panel

N/A

Available by request

Sites and Departments

N/A

Accessible