Frequently Asked Question

The Stratelegy Support Center provides support for all Stratelegy services. Our mission is to reinforce your success with timely and professional technical support.

Support Availability

The Support Center team is available from 9 a.m. to 5 p.m. EST. Monday through Friday (holidays excluded) for all issues. Support for business critical issues is available 24 x 7 x 365. Please refer to our Support Policy and your Customer Contract for further details about support hours and our SLA.

Support Ticket Details - 'What we need to know to help you'

Explain your request clearly or in enough detail so we may reproduce the problem. If the issue is call related, please provide specific details on the trouble call.

1) Event Date & Time:

2) Account Identifier(s): {TN’s, Domains, URL’s, Username, etc.}

3) Equipment/System Identifier(s): {Make, Model, Firmware, Portals, etc.}

4) Problem Description: {Clear and concise problem description}

5) Expected/Desired Result:

Support Accessibility:

Open a Trouble Ticket by Email
You can easily open a trouble ticket by sending an email to support@stratelegy.com

Open a Trouble Ticket via the Support Portal

Visit support.stratelegy.com to open a new support ticket, or check the status of an existing ticket

Telephone Support
The Stratelegy support center is available by telephone Monday through Friday from 9am-5pm EST.

Call us at 888-975-6130. If nobody is available or if you are calling after telephone support hours, please leave a message. We will open a ticket for you and reply by email with status updates. Service affecting issues are always handled expeditiously and will receive a return phone call